Returns & Exchanges

At Ywigs®, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for products in their original, unaltered condition. To ensure hygiene and quality standards, all items must be returned with lace uncut and hair unbrushed.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at service@ywigs.com within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Place the wig in its original packaging, ensuring the lace is intact and all gifts or accessories are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at your nearest authorized shipping carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects the item for quality compliance, your refund or exchange will be processed within 5-7 business days.